Terms and Condition
Terms & conditions
Booking Policy
30 days or more prior to the departure: 25% of the Land package cost
29 to 19 days prior to the departure: 50% of the package cost
19 days prior to the departure: 100% of the package cost
· This is in addition to the tour deposit
· Final handover of hotel vouchers / Air tickets will be done only upon receiving full and final payment
· For payments made through cheques documents will only be dispatched after the cheque clearance
Payment Options :
· Credit / Debit card
· Net banking
· Bank transfers
Cancellation Policy
In case of cancellation of holiday, the cancellation request must be informed to us via email. As per the booking conditions of holiday packages, we will be constrained to levy the following cancellation charges:
30 days or more prior to the departure: 25% of the package cost
29 to 19 days prior to the departure: 50% of the package cost
19 to 01 days prior to the departure: 100% of the package cost
**The cancellation charges are based on the above mentioned grid or the deposit amount whichever is higher
If you Cancel your Holiday
You or any member of your party may cancel their travel arrangements at any time. Written notification or an e-mail to that effect from the person who made the booking must be received at our office. The cancellation charges applicable are as per the published cancellation policy below: Cancellation charges per person
· Minimum deposit amount is non-refundable
· If we change or cancel your holiday. We do plan the arrangements in advance. It is unlikely that we will have to make any changes to your travel arrangements. Occasionally, we may have to make changes and we reserve the right to do so at any time. If there are any changes, we will advise you of them at the earliest possible date. We also reserve the right under any circumstances to cancel your travel arrangements by assigning reasons to you. If we are unable to provide the booked travel arrangements due to reasons beyond our control (e.g., bad weather): We shall first try to offer alternative dates for the tour if the tour hasn’t already commenced. o If the tour has already commenced, then we shall refund the booking price/fee charged to you on a pro-rata basis depending on the portion of the tour utilized by you. In all circumstances, however, our liability shall be limited to refunding to you the price we charged as tour fees (Depending on refund from suppliers/hotels).
· If you want to change your holiday plan After confirmation of services, if you wish to change your travel arrangements in any way (e.g. your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible. Any request for changes must be in writing from the person who made the booking. All cost incurred due to amendment will be borne by you. If you have a complaint If you face any problem during your holiday, please inform the relevant supplier (e.g. your hotelier, transporter etc.) and/or our representative immediately who will endeavor to set things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us, with your booking reference and all other relevant information. However, please be advised that while we are happy to assist you in the redressal of your complaint, if any, we will be able to extend only our best efforts in managing/coordinating your complaint with the respective service provider. All third-party service providers are independent contractors who are at no time under our control or supervision. All booking vouchers and tickets will be provided 3 days before departure.
